Property management
Every damage report logged, every tenant enquiry answered. Even when it arrives by email at 11 pm.
Much of what reaches a property manager comes in writing: by email, through the contact form, sometimes by phone. The assistant reads every request, works out what it's about, opens the case in your property management software and notifies the person responsible.
What happens in property management today
- A damage report arrives by email on Friday evening and waits until Monday.Meanwhile the tenant has called three times.
- A tenant writes that the washing machine has stopped working. Which building, they don't say.Three emails back and forth follow.
- The contractor is waiting for the order, the order is waiting for the property manager.The tenant is waiting for both.
- Questions about the service charge statement arrive at the same time every year.And every year someone answers them by hand.
Email, web form and phone in one inbox
Whether a report comes by email, through the form on your website or by phone, it ends up in the same system, with the same details, with the right person.
What the assistant takes on
Damage reports
Records the building, flat, type of damage and urgency, opens a ticket and forwards emergencies to the on-call service.
Tenant enquiries
Answers recurring questions from your knowledge base, such as the laundry room, parking or house rules, and passes everything else on with a summary.
Contractor dispatch
Sends the job to the right contractor with address, tenant contact and description, and follows up until the appointment is set.
Notices to terminate
Recognises terminations, confirms receipt and opens the case for the person responsible.
Service charge questions
Answers general questions about the statement and forwards objections to accounting.
Let's talk about your incoming requests.
In 20 minutes, we'll look at what it would look like in your business.