Trades · Plumbing, heating, electrical, building services
Your team is on site. Someone still answers the phone.
The assistant takes emergency calls, quote requests and appointments, logs them in your system and follows up when something stalls.
What happens in the business today
- The owner is in a boiler room, the phone ringing in a jacket pocket.By the time they call back, the customer has found someone else.
- At 10 pm a customer reports a burst pipe.They reach voicemail and call the next emergency service.
- A quote request has been sitting in the inbox for a week.The job went to the company that replied the same day.
- On Monday morning, twelve voicemails are waiting.And nobody knows which one is urgent.
What the assistant takes on
Emergency calls
Recognises a burst pipe, heating failure or power cut, asks for the details needed and forwards immediately to your on-call service.
Quote requests
Takes down the type of work, property, address and timeframe, creates the request in your system and reminds you to follow up once the quote has gone out.
Appointments
Offers free slots from your calendar and books the appointment directly.
Call-backs
Anything that can't be solved straight away reaches the right person as a call-back request with a summary. Nobody has to listen through voicemail any more.
Let's talk about your incoming requests.
In 20 minutes, we'll look at what it would look like in your business.